How we scaled up user research in the NHS App at speed/in /by

Tanja Galloway talks about the work of the NHS App user research team – and the challenges of supporting a fast-moving, inclusive national service. 

The NHS App recently achieved a significant milestone: most adults in England (34 million people) have now registered to use it.

From days to minutes: How NHS England Secure Data Environment is accelerating healthcare research/in /by

Adam Hollings and Humaira Hussein talk about how NHS England Secure Data Environment service is powering life-saving research and treatments across the UK. 

NHS England Secure Data Environment service is part of the Secure Data Environment network which is powering life-saving research and treatments across the UK. 

Accessibility is a choice/in /by

Claire Dellar talks about her experience of using assistive technology and explains how other people’s choices not to prioritise accessibility affect her.

I spend a lot of time in conversations that start something like this:

“I’m really sorry I can’t fill in that report, it’s not accessible to me. Can you send it in another format?”

Putting people and partnership at the centre of clinical research/in /by

In March 2024, the Westminster Health Forum policy conference on "Next steps for clinical research in the UK" brought together stakeholders from across the research industry. Heather Pinches shares her insights from the event.

I was delighted to be invited to represent NHS DigiTrials at the Westminster Health Forum policy conference. The event was chaired by The Rt Hon Baroness Neville-Jones DCMG, setting the stage for discussions on priorities for diversity, trust, transparency and public involvement in clinical trials.

Putting people and partnership at the centre of clinical research/in /by

In March 2024, the Westminster Health Forum policy conference on "Next steps for clinical research in the UK" brought together stakeholders from across the research industry. Heather Pinches shares her insights from the event.

I was delighted to be invited to represent NHS DigiTrials at the Westminster Health Forum policy conference. The event was chaired by The Rt Hon Baroness Neville-Jones DCMG, setting the stage for discussions on priorities for diversity, trust, transparency and public involvement in clinical trials.

Title – Blog doc-type/in /by

Introduction

Back story

Lead paragraph

How we’re transforming our digital service catalogue/in /by

Thasmim Ali describes the changes we’ve made to our digital service catalogue to make it easier for our stakeholders to find out and understand what national digital services are available for NHS staff and organisations to use.

NHS England provides more than 100 national digital services for the NHS. They’re listed in the service catalogue on the NHS England Digital website.

However, after speaking with digital leaders across the system, our ‘Who Does What’ programme team identified two important problems.

We had to follow the data, not our users/in /by

Chiara Garattini and Kate Burn explain how working in our Data and Analytics sub-directorate has challenged the assumptions of our user-centred design team.

A big part of early work on projects typically involves helping our colleagues to focus a bit less on the characteristics of their products and the requirements of their internal processes, and to instead start by involving users to understand their needs.

Therefore, it's been interesting to work on projects that required our team to get deep into the weeds of the process in order to, ultimately, put the focus back on users. 

One year on: The latest on our Secure Data Environment/in /by

Liz Gaffney, Head of NHS England's Secure Data Environment, reflects on the developments of the service one year on.

In January, Michael Chapman blogged about our ambitious plans for the NHS England Secure Data Environment (SDE), starting with migrating customers to the service, testing its capabilities and processes, and then scaling up the service to handle wider use.

New choices for GP IT/in /by

As we prepare to bring new products and suppliers into the GP IT market, Dan Wintercross discusses the Tech Innovation Framework. 

The demand for primary care is increasing, with GP practices currently delivering more than 27 million appointments every month. It’s more important than ever to make sure they have the best digital tools to support them to do their job.